Refunds

If your item is damaged or lost, we can offer you a refund. Simply send us a message on the "Contact Us" page.

Shipping Methods

We are proud to offer international shipping services currently operating in over 200 countries and islands worldwide. Nothing is more important to us than bringing tremendous value and service to our customers. We will continue to evolve to meet the needs of all our customers, providing service that exceeds expectations anywhere in the world.

How do you ship your packages?

Packages shipped from our US warehouse are shipped via DHL.

Do you ship worldwide?

Yes. We offer free shipping to over 200 countries worldwide. However, we cannot ship to certain locations. If you happen to be located in one of these countries, we will contact you.

What about customs?

We do not incur any customs fees after the goods have been shipped. By purchasing our products, you agree to have one or more packages shipped to you, and customs fees may be charged upon their arrival in your country.

How long does shipping take?

Shipping times vary by location. Here are our estimates: Location *Estimated Shipping Time

USA 1-4 business days

Europe 4-25 business days

Canada, Australia, New Zealand, Asia 4-30 business days

Mexico, Central America, South America 4-30 business days

*This does not include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email with your tracking information once your order has shipped. If you have not received your tracking information within 7 days, please contact us.

My tracking shows "No information available at this time".

For some shipping companies, it takes 2-5 business days for tracking information to be updated in their systems. If your order was placed 5 business days ago but you still do not have information about your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, even if you specify combined shipping, items from the same purchase may sometimes be sent in a separate package.

If you have any further questions, please contact us at help@cattoycastle.com and we will do our best to assist you.